Shipping

SHIPPING

Orders are typically processed within 2-3 business days, although some orders may take longer. We will do our absolute best to fulfill your order promptly. Shipping transit times may vary based on shipping method and destination. 

Please make sure all shipping and billing information is correct. Dinner Service NY is not responsible for packages once they are successfully delivered (e.g., misplaced in the mailroom after receipt or a typo in the shipping address). If you do have an issue with your order, please do reach out to hello@dinnerserviceny.com with any issue, and we will do our best to work with you to fix the situation.

Shipping rates are calculated at checkout, including your choice of shipping method (e.g., Priority Mail or Priority Mail Express).

For orders that qualify for free shipping, we reserve the right to choose the shipping method. We also reserve the right to rescind or change the threshold of this offer at any time, without notice.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. DSNY is not responsible for lost packages when the customer inputted the wrong shipping address. DSNY is not responsible for packages marked successfully delivered (e.g., misplaced in mailroom after receipt or a typo in the shipping address).