Shipping
SHIPPING
Shipping within U.S.: Standard shipping within the U.S. is FREE on all orders. Orders are typically processed within 2-3 business days, although some, more custom orders may take up to 2-weeks. We will do our absolute best to fulfill your order promptly. Shipping times may vary based on shipping method and destination.
Please make sure all shipping and billing information is correct. Dinner Service NY is not responsible for packages once they are successfully delivered (e.g., misplaced in the mailroom after receipt or a typo in the shipping address). If you do have an issue with your order, please do reach out to hello@dinnerserviceny.com with any issue, and we will do our best to work with you to fix the situation.
Shipping rates are calculated at checkout, including your choice of shipping method (e.g., Priority Mail or Priority Mail Express).
For orders that qualify for free shipping, we reserve the right to choose the shipping method. We also reserve the right to rescind or change the threshold of this offer at any time, without notice.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. DSNY is not responsible for lost packages when the customer inputted the wrong shipping address. DSNY is not responsible for packages marked successfully delivered (e.g., misplaced in mailroom after receipt or a typo in the shipping address).
International shipping: Our goal is to provide as many people as possible access to our products; in line with this vision, we ship worldwide. Unfortunately, there are a few countries around the globe that we do not ship to since either local government policies (e.g., embargos) or logistical challenges prevent us from securely, quickly, and reliably sending our products to them.
The cost of shipping your order depends on your location, the size of your order, and the service level you choose for shipping (Express vs. Standard). Our commitment to you is that we are 100% transparent with all international shipping costs in terms of shipping rates and Landed Costs (i.e., duties and taxes/fees) if you choose DDP (delivery duties paid). There will be no additional costs for you. If you do choose DDU (delivery duties unpaid), there will be additional costs to be paid upon delivery, and they are not always predictable.
International delivery time varies depending on the route/destination. It typically takes 2-5 business days for Express shipments to arrive. Standard shipments usually take between 6-14 business days. Note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.